In this note we highlight some of the key takeaways from Delhivery’s Analyst Day event organised at their Tauru warehouse (Gurugram,Haryana) on June 5, 2023. Delhivery team has taken some new initiatives (such as RTO scores) to improve data visibility for customers, which we believe could in turn help in gaining share in express parcel segment or open up newer avenues for monetization.