Credit cost came in substantially higher at | 674 crore including contingent provision of | 574 crore related to Covid. Amid Covid, seasonal improvement in asset quality in Q4 was absent with GNPA remaining stable at 8.4%. Consequently, PAT declined 62% YoY to | 220.9 crore. Collection efficiency dipped to ~15% in April 2020, improving in May to ~30%. Also, ~75% customers opted for moratorium while ~28-30% branches/ customers are in red zone. Management expect any normalisation in business volumes to happen only post October 2020 with initial traction in...