Customer Centric Organizational Commitment: AUSFBL is a customer centric organization and serviced 280,349 active loan accounts as of March 31, 2017. They have developed strong relationships with their customers through in-person contact by addressing their financial needs, bank knowledge of the local markets and the widespread network of branches. Interactions with the customers are primarily undertaken by AUSFBL employees. As part of customer-centric approach, they have undertaken the following steps like hire local personnel, establish relationship with vehicle manufacturers and dealers, set up call centers and conduct referral and other programs....