We believe in happy customers, else we wouldn't be in business. If you have an issue or problem with your subscription, write to us at contact@trendlyne.com, and we will get back to you within one working day. Since we don't work on weekends and national holidays, our responses are delayed during holidays.
I am on a recurring plan via Credit card. I want to change my card details.
Due to RBI regulations, fresh mandates on credit cards are no longer possible. Changing the card requires a fresh mandate to be created. We recommend you move to UPI Auto-pay from the My Subscriptions page.
My subscription could not be renewed - it says payment failed. What do I do?
Due to RBI regulations, all mandates on credit cards, will start failing post Oct 1, 2021 We recommend you move to UPI Auto-pay from the My Subscriptions page.
Can I cancel auto-renewal if I subscribe to a recurring plan?
Yes, you can cancel auto-renewal anytime without any questions or penalties. Visit the My Subscriptions page which gives you the self help cancellation option.
Auto-renew/Recurring plans are currently supported on UPI autopay
Can I upgrade my plan?
Yes, you can upgrade your plan at any point during your subscription. Once you are a subscriber, the subscription page shows you links below plans to upgrade.
Do you offer free trials?
We don't offer free trials, but our monthly plans are available at a very competitive rate. Sign up on the platform is also free, which allows users to evaluate the usefulness of the product offerings.
What are the differences between the various subscription plans?
All subscriptions give you access to the full set of premium products - premium Stock Screeners including DVM Stock Screeners, premium parameters, Alpha Alerts, Backtesting, Results filters, portfolio NAV and analysis, and more.
The difference between subscriptions is in the number and frequency across features.
For example:
Basic subscribers get 60 backtests (with 20 rebalances) annually that they can run on Stock Screeners and queries. In addition to Alpha Alerts, Basic subscribers can set alerts on 20 Stock Screeners (daily alerts).
GuruQ subscribers get 200 backtests (with 60 rebalances) annually. In addition to Alpha Alerts, GuruQ subscribers can set alerts on 75 Stock Screeners (daily alerts).
StratQ users get 1,200 backtests (with 150 rebalances) annually. In addition to Alpha Alerts, StratQ subscribers can set alerts on 300 Stock Screeners (15 minute alerts).
Where can I find guides for using the subscription products?
For most users, the DVM Stock Scores, Expert Screeners, watchlists and Alpha Alerts (for real-time alerts), are great places to start. Trendlyne's Forecaster (eg: Infosys) provides users with analyst estimates for future share price targets, future revenues, profits, and more.
You can also have a look at Trendlyne's Youtube channel with additional video guides which includes a step by step guide on how to for example, run a backtest, create a Screener and set alerts and much more.
3. Analysts: https://trendlyne.com/investors/analyst-advisor/
Do you have phone support?
No, we do not have phone support. But we are just an email away thanks to our stellar support team, and we reply quickly. You can email us on contact@trendlyne.com
I am an enterprise user. What plan can I use?
We have custom plans for enterprise users who are looking for APIs and other products. Please email us on contact@trendlyne.com and we will put you in touch with our Enterprise Sales team.