Sector Software & Services - Latest news, views and updates

SECTOR | 25 Apr 2025

AI helps contact centre agents in being more productive, says Genesys Chief Product Officer

Business Line

We don't see seat compression in BPO yet due to AI but it may happen in the future, says Genesys Chief Product Officer Olivier Jouve

Software & Services

SECTOR | 21 Apr 2025

Cognizant Expands Partnership With Docusign To Provide Intelligent Agreement Management Solutions

NDTV Profit

The partnership aims to advance the Docusign intelligent agreement management platform and deliver intelligent and efficient solutions to customers.

Software & Services

SECTOR | 18 Apr 2025

Bihar cadre IAS Pathak made additional secy; Bhuvnesh Kumar to head UIDAI

Business Standard

Senior IAS officer of Bihar cadre Keshav Kumar Pathak has been appointed as Additional Secretary in the Cabinet Secretariat as part of a major senior-level key bureaucratic changes announced by the Centre on Friday. Pathak, a 1990 batch Indian Administrative Service (IAS) officer, is presently the chairman of Bihar Revenue Board. The Appointments Committee of the Cabinet has approved his appointment as Additional Secretary, Cabinet Secretariat, by temporarily upgrading a vacant post of Joint Secretary, a Personnel Ministry order said. His cadre mate N Saravana Kumar, a 2000 batch IAS officer, has been appointed as Vice Chairman, Delhi Development Authority (DDA), it said. Senior bureaucrat Bhuvnesh Kumar has been named as Chief Executive Officer, Unique Identification Authority of India (UIDAI), the order said. A 1995 batch IAS officer of Uttar Pradesh cadre, Kumar is Additional Secretary, Ministry of Electronics & Information Technology (MeiTY). Amitesh Kumar Sinha, a 1997 batc

Software & Services

SECTOR | 18 Apr 2025

Cognizant CEO Ravi Kumar's compensation dropped 25% to $16.8 mn in 2024

Business Standard

Kumar, who joined Cognizant two years ago after a long stint with rival Infosys, earned about $1.2 million in salary, which was up 24.2 per cent

Software & Services

SECTOR | 16 Apr 2025, 10:23PM

DLF Sells Kolkata IT-ITeS SEZ For Rs 693 Crore

NDTV Profit

The deal includes freehold land parcel admeasuring about 25.90 acres along with DLF Tech Park, which has a gross leasable area of about 10,54,357 square feet.

Software & Services

SECTOR | 16 Apr 2025, 04:00PM

Cognizant files 5-point argument urging Texas court to dismiss Infosys' counterclaim

Business Line

Cognizant's filing was in response to Infosys' claim that the US-based software company was using its monopoly to block its healthcare platform Helix from competing against Cognizant's TriZetto Software Group

Software & Services

SECTOR | 15 Apr 2025

Citizens Financial Group to set up its GCC in Hyderabad with Cognizant

Business Standard

The centre is expected to scale to a headcount of 1,000 information technology and data & analytics professionals by March 2026

Citizens Financial teams up with Cognizant to set up Global Capability Centre

Business Line | 15 Apr 2025

Software & Services

SECTOR | 08 Apr 2025

Government opens up Electronics Component Manufacturing Scheme (ECMS) for stakeholder consultations

Business Line

Smartphones exports surpassed 2-lakh crore in FY25 with iPhones contributing 1.5 lakh crore and expected to grow multifold in next 5 years: Ashwini Vaishnaw, Minister of Electronics and Information Technology

Software & Services

SECTOR | 04 Apr 2025

Higher US tariffs on rival manufacturing hubs can benefit India: MAIT

Business Standard

The 26 per cent tariffs imposed by the US on India may create some headwinds, but relatively higher levies on competing nations may hand India an edge, tilting the scales in its favour and increasing its appeal in global supply chains, according to electronics and IT hardware industry body MAIT. Manufacturing hubs such as China face a 54 per cent levy, Vietnam (46 per cent), and Thailand (36 per cent) as a result of the US' sweeping tariff actions, which have since spooked financial markets and trade partners. India's USD 7-billion smartphone exports to the US may face some pressure due to evolving trade policies, but the real advantage lies in the comparative tariffs imposed on competing nations, Manufacturers Association for Information Technology (MAIT) said. "While US trade barriers could theoretically dampen India's export volumes, the higher reciprocal tariffs on China and Vietnam create a relative advantage for Indian manufacturers. This discrepancy tilts the scales in India'

Software & Services

SECTOR | 03 Apr 2025

Infosys sues Cognizant, claims unfair trade practices in US court fight

Business Standard

Infosys has escalated its legal battle against Cognizant, accusing the US-based firm of anti-competitive practices and monopolisation in the healthcare software market