Air India collaborates with Salesforce to improve customer services

Business Standard

Tata Group-owned Air India on Tuesday said it has collaborated with Salesforce to provide improved customer services. "By working with Salesforce, Air India's customer-facing staff across all touchpoints will be empowered with a unified data platform for its customers and AI-assisted tools to excel in every customer interaction," the airline said in a release. With the collaboration, the carrier will optimise the customer experience across all key touchpoints -- online, on the ground and in the air. "The technology being deployed from Salesforce will allow Air India to track customer interactions across its contact centre, mobile, web, chatbot, email, social media and other channels to provide a single source-of-truth of customer asks as well as challenges. This will also give Air India's customer facing staff and its automated systems the ability to act on challenges proactively and track them to closure, assisted by Artificial Intelligence technologies," the release said. Air Ind

SVB resolution reassuring, will bring relief to startups: Ashwini Vaishnaw

Business Standard

Amid US administration's move to backstop collapsed Silicon Valley Bank's (SVB) despoits, IT minister Ashwini Vaishnaw has said the developments are "reassuring" and will bring relief to startups. The Biden administration in the US has announced that depositors of the failed Silicon Valley Bank will have access to their money from Monday. Federal regulators have stepped to back all SVB deposits. "SVB resolution is reassuring. (It) will bring relief to startups," Vaishnaw told PTI. US President Joe Biden on Monday sought to reassure Americans that they can have confidence that the US banking system is "safe" and vowed stricter bank regulation after a string of bank failures raised concerns about the nation's financial stability. After receiving recommendations from the boards of the Federal Deposit Insurance Corporation (FDIC) and the Federal Reserve, and consulting with the president, US Treasury Secretary Janet Yellen on Sunday approved actions enabling the FDIC to complete its ..