Fusion CX Ltd. IPO Details
Fusion CX was incorporated on February 25, 2004. The company is a customer experience (CX) service provider that offers integrated, technology-enabled support across voice, email, chat, social media, and messaging channels. It uses proprietary artificial intelligence tools to deliver multilingual and omnichannel engagement at scale
| Bidding Dates |
|---|
| To Be Announced |
| Minimum Investment | Minimum Lot | Maximum Lot | Lot Size | Number of Shares | Issue Price Band | Post Issue Promoter Holding % | Issue Size | IPO Document |
|---|---|---|---|---|---|---|---|---|
| - | - | - | - | 0 | - | - | ₹10,000.0 M | DRHP DOC |
Fusion CX issue details
Fusion CX IPO issue size is ₹ 10,000.0 M
| Day | Retail Individual Investor | HNI (NII) Investors | Qualified Institutional Buyers |
|---|---|---|---|
| Category Reservation | 10% | 15% | 75% |
Fusion CX IMPORTANT IPO DATES
| Issue Open Date | - |
| Issue close Date | - |
| Allotment Date | - |
| Refund Date | - |
| Demat Account Credit Date | - |
| Listing Date | - |
| Listing on Exchange(s) | NSE and BSE |
Fusion CX NUMBER OF SHARES ON OFFER
Fusion CX FINANCIALS
| Period | Net Profit (Rs in crore) | Revenue from Operations (Rs in crore) | Cash Flow from Operations (Rs in crore) | Free Cash Flow (Rs in crore) | Margins |
| 9MFY25 | 56.2 | 925.6 | 101.2 | 75.2 | 14.4% |
| FY24 | 40.2 | 991.3 | 39.3 | 13.4 | 10.6% |
| FY23 | 51.0 | 1,105.0 | 29.2 | -4.3 | 10.2% |
| FY22 | 45.4 | 748.0 | 66.4 | 42.9 | 15.0% |
Fusion CX INFORMATION ON IPO ISSUE
About Fusion CX
Fusion CX was incorporated on February 25, 2004. The company is a customer experience (CX) service provider that offers integrated, technology-enabled support across voice, email, chat, social media, and messaging channels. It uses proprietary artificial intelligence tools to deliver multilingual and omnichannel engagement at scale
Object of the Issue
- Repayment/prepayment, in full or in part, of certain outstanding borrowings availed by the company and certain subsidiaries
- Investment in step-down subsidiaries, Omind Technologies Inc. and Omind Technologies Private Limited, for upgrading IT tools i.e. Arya and MindVoice
- Pursuing inorganic growth through unidentified acquisitions and other strategic initiatives and general corporate purposes
Fusion CX - PROMOTERS
| Name |
|---|
| Pankaj Dhanuka |
| Kishore Saraogi |
| P N S Business Private Limited |
| Rasish Consultants Private Limited |
Fusion CX Book Running Lead Manager
Nuvama Wealth Management Limited
fusion@nuvama.com
IIFL Capital Services Limited
fusioncx.ipo@iiflcap.com
Motilal Oswal Investment Advisors Limited
fusion.ipo@motilaloswal.com
Fusion CX Registrar to the Offer
KFin Technologies Limited
fusion.ipo@kfintech.com
Fusion CX Strengths
Scalable global presence
The company operates a global delivery network spanning 15 countries with 40 scalable centres, providing 24x7 multichannel customer support. Its delivery model includes a mix of onshore, nearshore, and offshore centres, ensuring cost-effective, high-quality solutions. Services are offered in 28 languages, enhancing cultural proximity and customer experience
In-house AI innovation
The company maintains a strong focus on strategic research and development, investing in AI-driven, in-house technology solutions for customer experience (CX) transformation. Its subsidiaries in the United States and India develop platform-based automation tools that streamline interactions, boost operational efficiency, and improve digital service delivery
Agile client solutions
The company follows a customer-centric, agile approach that allows it to quickly adapt to changing client needs and market conditions. It builds tailored CX solutions through close collaboration, real-time feedback, and iterative enhancements
Fusion CX Risks
Cybersecurity threats
The company handles sensitive data such as health records, banking information, and personal identifiers, exposing it to cyber risks. Any breach, virus, or attack compromising this data could harm its operations, reputation, and financial stability
IP protection risk
The company depends on in-house technologies and unpatented tools to maintain competitiveness. Despite confidentiality agreements, unauthorized use or disclosure of its intellectual property may occur and could be difficult and costly to detect or enforce. There’s also uncertainty over the renewal and approval of trademarks, and potential third-party challenges may impact brand value and legal rights
Lease dependence risk
All delivery centers and offices operate from leased or sub-leased premises, some of which are pending renewal. The company’s UK center functions from an employee’s premises, adding further risk. Any failure to renew or termination of leases may lead to operational disruptions or increased costs
IPO FAQs
The promoters of the company are Pankaj Dhanuka, Kishore Saraogi, P N S Business Private Limited and Rasish Consultants Private Limited.
The category allocation of qualified institutional buyers is 75.0%, the category allocation of non individual investors or high networth individuals is 15.0% and for retail investors it is 10.0%.