BPO/KPO company Hinduja Global Solutions announced Q2FY26 results Total income stood at Rs 1,222.9 crore, up by 3.0% QoQ and 1.3% YoY. Revenue from operations was Rs 1,091.0 crore, up by 3.3% QoQ and 0.4% YoY. Total EBITDA stood at Rs 158.0 crore; Total EBITDA margins for the quarter were 12.9%. Venkatesh Korla, Global CEO, HGS said: “We have won a significant number of client deals in this quarter, the highest in HGS’s history. We expect these client wins to translate into higher financial performance in the coming quarters. HGS has embarked on a 5-year transformation program led by an AI enabled solutions to achieve sustainable growth with multiple phases built around margin optimization, GTM refresh, packaged vertical solutions, strategic acquisitions, and prioritization of high-growth sectors such as BFSI, Consumer Products & Retail, and Healthcare. As part of this program, we are targeting an aspirational total EBITDA % of mid-20s in the next 5 years. We are reinventing ourselves for the era of intelligent experiences, powered by Agentic AI and human talent working together. We recognize that the market is being disrupted… clients want outcomes, not just effort. AI-led service delivery, or what we call Digital Operations, is the new standard - fast, scalable, and value-driven, and our strategy is focused on outcome-based delivery. I am confident that with our talented team, process excellence, forward-looking vision, and relentless execution, HGS is poised not just to navigate disruption, but to lead the intelligent experience revolution.” Vynsley Fernandes, Whole-time Director, HGS & CEO, NXTDIGITAL, said: “The overall digital media business has ended H1 on a strong note. The broadband business is seeing significant traction on the back of new initiatives and enhanced organisational capabilities. The company has embarked on an ambitious plan to expand its services to 100 new Tier-III towns, leveraging our strong presence via our HITS television services, in those markets. CelerityX, the enterprise business, continues its growth, rounding off H1 with new prestigious logos and an impressive base of 3,000 broadband links for enterprises under management." Result PDF
BPO/KPO company Hinduja Global Solutions announced Q1FY26 results Total EBITDA stood at Rs 159.7 crore; EBITDA margins for the quarter were 13.5%. Total PAT for the quarter stood at Rs 11.2 crore. Total income stood at Rs 1,187.3 crore. Revenue from operations was Rs 1,056.2 crore. Venkatesh Korla, Global CEO, HGS said: “HGS’ performance in the first quarter of FY26 were in line with our expectations, amid continued macro-economic volatility, extended client sales cycles, seasonality in key sectors and a client ramp-down due to regulatory reasons. On the positive side, our initiatives to reorient the business for the future are yielding results. Creating an agile and cost-optimized organization has been a key focus area for us over the past few quarters. Our EBITDA margins stood at an encouraging 13.5% in Q1, an expansion of 169 bps on YoY basis, boosted by increasing revenue contribution from offshore geos. We have accelerated our shift into Digital and Digital Operations, with a rising win rate and strong demand for solutions such as HGS Agent X and AI-led vertical solutions. In our largest market - the Americas, Digital and Digital Operations now constitute nearly 60% of our pipeline, demonstrating positive momentum from our focused investments. Looking ahead, HGS is evolving to become an intelligent experiences orchestrator for our clients and their customers - integrating technology, data, and human empathy to deliver seamless, personalized, and proactive engagement across every touchpoint. We are sharpening our sector focus on BFSI, Retail & CPG, Healthcare, and the UK public sector, with a priority on mid-market enterprises, even as we invest in building future-ready solutions that empower our clients in an increasingly complex and connected world.” Vynsley Fernandes, Whole-time Director of HGS and CEO, NXTDIGITAL, said: “It’s been an eventful quarter across the digital media businesses of HGS. The most significant development has been the onboarding of a strong broadband national leadership team across multiple functions - focused on accelerating growth. The enterprise vertical CelerityX continued to add new logos in Q1, delivering over 1,000 links to customers in this quarter - some in incredibly difficult geographies like the Andaman & Nicobar Islands and far reaches of Sikkim. We’ve rolled out our ONEiPTV service to key cities, enhancing our broadband solution with access to more than 25 OTT platforms and an IPTV bouquet of 600+ television channels. Our DTV vertical remains stable, ensuring qualitative ARPUs are maintained.” Result PDF
Conference Call with Hinduja Global Solutions Management and Analysts on Q3FY25 Performance and Outlook. Listen to the full earnings transcript.
BPO/KPO company Hinduja Global Solutions announced Q3FY25 results Financial Highlights: Total Income stood at Rs 1,234.9 crore. Total EBITDA was Rs 234.4 crore; EBITDA margins were 19.0%. Revenue from operations stood at Rs 1,064.1 crore. As on December 31, 2024, Net Cash and Treasury Surplus was Rs 5,152.5 crore. Business Highlights: Added 13 new logos for digital-enabled CX solutions and seven for HRO/ Payroll Processing. - Expanded our engagement with 55+ existing clients for HGS’ core CX and digital solutions (intelligent automation, AI, analytics, digital engagement, cloud and social care, etc). Key deals: Won a significant deal from a BFSI major for IT strategy and consulting services, including cloud services, application development, automation and cybersecurity services, to be delivered out of Bengaluru, India and Kingston, Jamaica Won a combined digital and BPM services contract from a public sector agency in Canada. Signed engagements for digital marketing services for leading Indian brands such as Tata Chemicals and Streax Craft. Partha DeSarkar, Whole-time Director and Group CEO of HGS said: “HGS continues to strengthen its position as the preferred Digital Experience (DX) transformation partner for clients with our differentiated Applied AI and CX services. Our innovative solutions, such as HGS Agent X™, cloud, social care and analytics & planning, have helped us win significant contracts this quarter; the full benefits of the revenue will be realized in the next fiscal year. In January 2025, HGS launched a new technology services delivery center in Bengaluru, further expanding our capabilities in the digital space. We are seeing growing demand for offshore delivery services from our existing clients. Our CX hub in Cape Town in South Africa went live in July 2024. In view of the growing demand for South Africa based delivery from clients in the US and UK, we are more than doubling our delivery capability in South Africa over the next few months. As mentioned earlier, decision-making and signing of new contracts have been slow for most of FY2025. We expect contract awards and signings to gather pace during FY2026. While the increase in offshoring is expected to improve margins in the future, revenue growth may appear muted due to change in billing rates.” Vynsley Fernandes, Whole-time Director of HGS and CEO of the Media Business said, “HGS' media business, especially across our flagship broadband and digital television verticals, continued to show resilience and achieve challenging objectives -several of which were based on initiatives drawn from H1 of this fiscal. Take the case of broadband - revenue contribution from the high ARPU enterprise segment continues to account for 10% of our top-line for the nine-month period of FY2025 and we’re also seeing traction at OneBusiness, the recently launched commercial broadband business addressing the MSME and SOHO segments. On the retail front, the renewed drive of our integrated product offering of broadband plus digital TV is helping push up ARPUs whilst reducing churn across both segments of DTV & broadband. The recently announced Union Budget also bodes well for the broadband industry and the entire digital connectivity ecosystem. The government’s objective of providing broadband connectivity to all government secondary schools and PHCs (primary health centers) will benefit the industry as a whole. For us, as a media group with a significant presence in semi-urban and rural markets in India - we see this as another opportunity to leverage our vast footprint, technology solutions and innovation to continue to participate in bridging the digital divide.” Result PDF
Conference Call with Hinduja Global Solutions Management and Analysts on Q2FY25 Performance and Outlook. Listen to the full earnings transcript.
BPO/KPO company Hinduja Global Solutions announced H1FY25 & Q2FY25 results Q2FY25 Financial Highlights: Total Income stood at Rs 1,207.6 crore. Total EBITDA was Rs 154.8 crore; EBITDA margins were 12.8%. Revenue from operations stood at Rs 1,087.2 crore. As on September 30, 2024, Net Cash and Treasury Surplus stood at Rs 5,090.2 crore. H1FY25 Financial Highlights: Total Income stood at Rs 2,426.2 crore. Total EBITDA was Rs 298.3 crore; EBITDA margins were 12.3%. PAT for the period was Rs 111 crore. Revenue from operations stood at Rs 2,179.1 crore. Partha DeSarkar, Whole-time Director and Group CEO of HGS said: HGS saw a flattish revenue performance in Q2FY25, impacted by ongoing macro-economic pressures and a few challenges in the UK market. However, we are confident of a strong recovery. We are taking multiple steps to sustain growth, including significant investments in sales, optimizing Ops with technology, looking at driving right shoring by selling more offshore engagements to clients and investing in more training for employees with a focus on digital. In the last six months, we have strengthened our solutions portfolio by foraying into Cybersecurity while enhancing our solutions in AI and analytics, in line with our vision to be the preferred DX Transformation Partner for clients. The sales pipeline for technology-enabled CX services looks promising and we are enthused by the keen interest for our digital services from markets like UK and Australia, in addition to the US market. During the quarter, we signed two major contracts in North America for delivering core technology services. While these contracts will start generating revenues during FY2025, we expect to see full benefits from these contracts during FY2026. Another key development for us has been our UK entity qualifying for the UK G Cloud framework submission, which has given HGS UK access to UK government cloud-based service procurements. We have also expanded our geo presence by opening a new center in Cape Town, South Africa, where we are now supporting two clients with 65+ employees.” Vynsley Fernandes, Whole-time Director of HGS and Head of the Media Business said: “Our media business continued to remain on track in Q2 FY2025, buoyed by a slew of initiatives to cater to rapidly changing customer and consumer preferences. We have consciously pursued growth in the B2B segment in broadband, which provides us with sustainable growth and profitability. This is evidenced in the broadband mix - where 10% of our revenues in H1 were from the enterprise or corporate business segment whilst the newly launched managed services segment already accounts for 5% of our top-line. Another initiative has been the launch of OneBusiness - leveraging our existing network to offer commercial broadband to the MSME and SOHO segments. With the completion of a successful pilot, we now plan to roll it out across key markets. In parallel, we have focused on improving ARPUs or average revenue per user across both the flagship DTV vertical and our broadband business. The priorities for Q3 will be drawn from these initiatives. We’re also excited as India is scheduled to leapfrog into the era of broadband over satellite. The government initiative of satellite broadband internet is clearly focused on improving access to online public services, infotainment, education, healthcare and a myriad of services for millions of Indians living in rural and underserved areas. As a significant player not just in broadband, but also delivering content via satellite through our HITS platform to rural markets, we look forward to being a part of the growth story ahead, leveraging the technology solutions of HGS.” Result PDF